MAISON GRILLOU, CHAMBRES D'HOTES AND HOLIDAY ACCOMMODATION WITH A DIFFERENCE IN THE FRENCH PYRENEES
maison grillou terms and conditions
We hate rules and regulations but for your clarity as well as ours we need to have some simple terms and conditions that govern your booking and your stay with us. We’ve done our best to write them in plain English, though please forgive us if they sound a little serious and terse; that’s down to the subject matter and not to us, and you’ll find that we’re not at all like that in the flesh! They are important and form the basis of your contract with us, and so we do ask you to read them carefully before booking. Here they are:
bookings and payments
1.Deposits
When you make an enquiry about particular dates we will hold those dates for a maximum of 72 hours in order to give you time to make practical arrangements, book flights, and so on. If we have not received a booking form from you within that time we reserve the right to take other bookings for those dates.
On receipt of your booking form, an email confirmation will be sent to you within 24 hours. In order to finalise your booking you must then pay us a deposit of within 7 days. Your deposit will be 30% of the total cost of your stay, or the equivalent of one night’s stay in your accommodation, whichever is the greater.
You may pay your deposit
If you choose to pay by sterling bank transfer, we will calculate the amount due using the exchange rate (NatWest bank travel rate) prevailing on the day.
If you use a credit or debit card, Paypal make will make a transaction charge which we ask you to contribute towards; we will add an additional charge of 3% of the total to your invoice.
2. Paying your balance
The balance of the cost of your holiday is payable in cash (euros only) on your arrival at Grillou. Alternatively you may pay
in which case your payment must arrive in our bank account no less than 7 working days before your arrival date. If you choose to pay by sterling bank transfer, we will calculate the amount due using the exchange rate (NatWest bank travel rate) on the day.
3. Other payments
Payments for any additional services not included in your holiday price must be made during your stay in cash (euros only) or by cheque drawn on a French bank.
When you make an enquiry about particular dates we will hold those dates for a maximum of 72 hours in order to give you time to make practical arrangements, book flights, and so on. If we have not received a booking form from you within that time we reserve the right to take other bookings for those dates.
On receipt of your booking form, an email confirmation will be sent to you within 24 hours. In order to finalise your booking you must then pay us a deposit of within 7 days. Your deposit will be 30% of the total cost of your stay, or the equivalent of one night’s stay in your accommodation, whichever is the greater.
You may pay your deposit
- in euros, by cheque drawn on a French bank
- in euros, via international bank transfer
- in euros, through Paypal
- in sterling, via bank transfer to our UK (Nationwide) current account
If you choose to pay by sterling bank transfer, we will calculate the amount due using the exchange rate (NatWest bank travel rate) prevailing on the day.
If you use a credit or debit card, Paypal make will make a transaction charge which we ask you to contribute towards; we will add an additional charge of 3% of the total to your invoice.
2. Paying your balance
The balance of the cost of your holiday is payable in cash (euros only) on your arrival at Grillou. Alternatively you may pay
- in euros, by cheque drawn on a French bank
- in euros, through Paypal
- in euros, via international bank transfer
- in sterling, via bank transfer to our UK (Nationwide) current account
in which case your payment must arrive in our bank account no less than 7 working days before your arrival date. If you choose to pay by sterling bank transfer, we will calculate the amount due using the exchange rate (NatWest bank travel rate) on the day.
3. Other payments
Payments for any additional services not included in your holiday price must be made during your stay in cash (euros only) or by cheque drawn on a French bank.
cancellation and curtailment
1.Cancellation or curtailment by you
Your deposit is non-refundable in the case of cancellation or curtailment. However, we will endeavour to re-let your accommodation; if we are successful we will return a proportion or all of your deposit to you on a goodwill basis, less an administration charge to cover any actual costs or losses incurred by us. If you cancel or curtail your booking less than 5 days before your arrival date, you will be liable for the full payment as if you had stayed with us, less any nights that we are able to re-let. If you cancel part of your booking or cut short your stay after your arrival, you will be liable for the full payment as if you had stayed with us for the full term of your original booking, less any nights that we are able to re-let. If you have reserved and paid in advance for dinner on your first evening, we will refund the cost providing you have given us 48 hours notice of cancellation. Cancellations must be confirmed to us in writing, by email or conventional mail, and will be acknowledged in writing by us.
2. Cancellation or curtailment by us
In the very unlikely even that we have to cancel your stay with us (severe illness or other emergency situation, damage to the house by fire, storm etc, or similar circumstances outside our control) we will refund your entire deposit. We cannot be held liable for losses you may incur in respect of plane and/or other travel, although we will do our best to help you find alternative accommodation.
Your deposit is non-refundable in the case of cancellation or curtailment. However, we will endeavour to re-let your accommodation; if we are successful we will return a proportion or all of your deposit to you on a goodwill basis, less an administration charge to cover any actual costs or losses incurred by us. If you cancel or curtail your booking less than 5 days before your arrival date, you will be liable for the full payment as if you had stayed with us, less any nights that we are able to re-let. If you cancel part of your booking or cut short your stay after your arrival, you will be liable for the full payment as if you had stayed with us for the full term of your original booking, less any nights that we are able to re-let. If you have reserved and paid in advance for dinner on your first evening, we will refund the cost providing you have given us 48 hours notice of cancellation. Cancellations must be confirmed to us in writing, by email or conventional mail, and will be acknowledged in writing by us.
2. Cancellation or curtailment by us
In the very unlikely even that we have to cancel your stay with us (severe illness or other emergency situation, damage to the house by fire, storm etc, or similar circumstances outside our control) we will refund your entire deposit. We cannot be held liable for losses you may incur in respect of plane and/or other travel, although we will do our best to help you find alternative accommodation.
insurance
We strongly recommend that you take out adequate travel insurance to cover yourself against cancellation or curtailment and other possible losses such as loss of valuables. We cannot be held liable for loss however caused.
smoking
The interior of the house is a non-smoking zone – no exceptions. Guests who do not respect this rule will be asked to leave with no refund given. We also reserve the right to make a ‘recovery charge’ of 80 euros if there is evidence of smoking anywhere indoors. Because of our situation in the middle of woodland and the consequent increased risk of fire from cigarettes and matches, smoking is only permitted on one (gravelled) terrace in the grounds where we provide a sand-filled bucket.
arrivals and departures
You may check in at any time from 4pm on your arrival day, and depart at any time up to 11am on your departure day. Earlier check in may be possible depending on availability (supplement payable for early morning check in), though no guarantees can be given.
If you have booked a Slow Food and Wine Break, you may arrive from 2pm on arrival day, and check out at any time up to 2pm on your departure day.
If you have booked a Slow Food and Wine Break, you may arrive from 2pm on arrival day, and check out at any time up to 2pm on your departure day.
access
Vehicle access to Grillou is via one kilometre of unpaved but gravelled forest track. The track is maintained by the commune and is bumpy and rutted in places but perfectly driveable by the vast majority of cars, except possibly very low-slung sports cars or other vehicles with minimal ground clearance. We drive this track in ordinary vehicles daily without incident. We cannot be held liable for any problems, loss or damage that may be incurred. If you are concerned about access please discuss this with us before booking.
general
All guests must be at least 18 years of age.
Accommodation at Grillou is available by reservation only, and each unit may be occupied by a maximum of two persons. The minimum period of stay is two nights in La P’tite Maison, and three nights in L’Atelier d’Artiste.
Dogs are accepted by prior agreement only. Cats and other animals are not accepted.
Grillou, its rooms and facilities are for guests only. Only persons whose names are specified on the booking form may stay in or use the accommodation; to preserve the sense of tranquillity here we are unable to accept visitors on site. If you wish to entertain friends during your stay you must clear this with us first.
We will do our best to ensure that all advertised services are available during your stay, but cannot be held liable for any interruption or breakdown in services due to ‘force majeure’ or other circumstances outside our control.
You must look after your accommodation during your stay. This means that you must keep all furniture, fittings and effects (inside and outside the property) in the same state of repair as at the start of your stay. You must leave your accommodation in the same state of general order in which you found it. If you break these conditions we reserve the right to make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. However, we know and accept that accidents happen, and ask that any breakages, spillages or other damage be notified to us straight away.
The booking contract between us, and any dispute arising out of it, is wholly governed by French consumer and contract law.
Accommodation at Grillou is available by reservation only, and each unit may be occupied by a maximum of two persons. The minimum period of stay is two nights in La P’tite Maison, and three nights in L’Atelier d’Artiste.
Dogs are accepted by prior agreement only. Cats and other animals are not accepted.
Grillou, its rooms and facilities are for guests only. Only persons whose names are specified on the booking form may stay in or use the accommodation; to preserve the sense of tranquillity here we are unable to accept visitors on site. If you wish to entertain friends during your stay you must clear this with us first.
We will do our best to ensure that all advertised services are available during your stay, but cannot be held liable for any interruption or breakdown in services due to ‘force majeure’ or other circumstances outside our control.
You must look after your accommodation during your stay. This means that you must keep all furniture, fittings and effects (inside and outside the property) in the same state of repair as at the start of your stay. You must leave your accommodation in the same state of general order in which you found it. If you break these conditions we reserve the right to make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. However, we know and accept that accidents happen, and ask that any breakages, spillages or other damage be notified to us straight away.
The booking contract between us, and any dispute arising out of it, is wholly governed by French consumer and contract law.
